Refund policy

Reach out to us at 257.twofiftyseven@gmail.com if you need any assistance.

Items sold during sales are not applicable for exchanges (unless there is a manufacturing defect).

Please note, the product colour might slightly vary from the images due to photographic lighting sources or your display monitor settings.

Our policy lasts 10 days. If 10 days have gone by since your order delivery, unfortunately, we can’t offer you an exchange or refund.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All international orders are final and are not applicable for a return/exchange. If you have received a defected product/wrong product/size, please write us an e-mail and we'll help you with getting a full/partial refund based on a case to case basis. 

If you have an issue with your order please send us an email at 257.twofiftyseven@gmail.com, we’ll reach back to you right away.

Goods once sold through the web-store can only be exchanged for replacement or refunded completely if they meet our terms and conditions. We accept only exchanges and provide refunds on items (except reduced/discounted or sale items) that are in their original condition (new, unused, unworn, unaltered and unwashed).

All the pieces are quality checked several times, however, if you are not satisfied with the product received by you and it is faulty or damaged please let us know via email. We shall see if we can replace the product depending on stock and availability. If we are unable to replace the product or remedy the fault then we will provide refund of the same amount within 7 working days once the product reaches us back.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item you should consider using a trackable shipping service.

Submit a return request

Email us at 257.twofiftyseven@gmail.com with your order number and “RETURN” in the subject line.